FAQs
Step 1: Click on the ‘Login’ icon , present right next to the search bar on the website
Step 2: Click on the Create Account Option
Step 3: Fill in your details to create an account and get going!
Q - Do I need to have an account on MyAidcare to place an order?
Yes! You need to have a registered account with MyAidCare as it will help us to understand your needs and shopping requirement, therefore providing you with a seamless shopping experience.
The customers will get the following benefits through a registered account:
(i) Customers will not have to enter details like address details, quantity and payment details while making any purchase, as all these details will be saved in their account.
(ii) Customers will only have to login via their email ID and password and all the details and shopping history will appear.
(iii) Customers will be able to check and track their orders and request to customer care for support.
(iv) Customers can save items in the wishlist for reference
(v) If opted, customers can get regular reminders or promotional notifications about our new products, offers, or important information via mails.
Q - How to place an order?
There are multiple ways to place an order:
- Search for the product you want in the search bar and similar products will come in the dropdown
OR
Go to the ‘Products’ option to get an entire list of products we offer and select the product you want
- Choose the quantity of the product and select ‘Add to Cart’ option:
- Go to Checkout option
- Enter your address and payment details and make the payment and place your order!
Q- Can I buy more than one product in a single order?
Yes! After adding one product in your cart, you can move on to adding more products in your cart. Just close the pop-up window and continue shopping but searching for your product and adding them into your cart.
When you have added all the products you wanted to order, you can see the Cart icon along with total value of the products in your cart. Click on the cart icon for Checkout and place your order.
Q- What is a Wishlist and how do I use it?
Through a wishlist you can save any product you want to shop in future. Once added to the wishlist, the product will be saved there for your reference and can be added to cart whenever required. To open Wishlist, you need to click on the heart icon.
Q- What should I do if I am unable to place an order?
In case of any assistance require, we will be quick to help! Please contact on feedback@myaidcare.com
Q- I am unable to add any product to my cart. What should I do?
In case of any assistance require, we will be quick to help! Please contact on feedback@myaidcare.com
Q- How do I know my order is confirmed?
As soon as the order is placed, you will be able to check the status under ‘Order History’ option by clicking on ‘Hello’ icon.
You will also receive a notification via mail and text message that the order has been successfully placed.
Q- What is the estimated delivery time?
All our orders get delivered in maximum 5 days, depending upon the location.
Q- What are the hidden charges involved while placing the order?
There are no hidden charges for any of our products
Q- What are the delivery charges?
The delivery charges are applicable as per the pincode/location of the delivery address.
We offer free delivery on purchases above Rs 399
Q- How can I cancel the order?
Sign in into your account and click on ‘My Orders’ option and then select ‘Cancel Order’ against the order you wish to cancel.
Q- How can I cancel my order if its already shipped?
Please contact our customer support team at feedback@myaidcare.com
Q- How to choose the correct size for your Adult Diaper?
Two factors need to be considered for finalizing the size for your Adult Diaper:
(i) Measure your waist size.
(ii) Determine the smallest size that matches to your waist size.
Q- For how many hours can the adult diaper be used?
The Adult Diapers can be used as per the needs of the user. MyAidCare Adult Diapers promise protection for up to 10 hours of care on account of excellent absorbent and suitable for day and night usage.